About the Role
You Have:
● 1+ year of customer support, account management, or similar experience
● Bachelor’s degree from an accredited college or university
● Outstanding customer service skills, including the ability to interact with all types and skill levels of individuals
● Excellent communication skills, both written and verbal
● Ability to work independently and demonstrate initiative
● Passionate about teaching / training / and helping our providers
Ideally You Have:
● Experience at a startup, healthcare, or technology company
● Previous experience with EMR/EHR system implementation or support
● Experience working with product / software development
Requirements
You Will: ● Be an expert on our electronic health record system and provide initial and post onboarding training via video call training sessions ● Utilize internal resources to provide support and training customized to the provider’s needs ● Serve as the primary point of contact for our network of providers to ensure each one receives the highest level of support ● Responsible for answering provider questions in a timely manner by effectively problem solving and working across internal departments to troubleshoot issues ● Communicate with providers via phone, email, and video calls ● Collaborate with internal care coordination and billing teams to resolve issues and questions ● Analyze current onboarding process and develop new operational processes to streamline and improve provider experience ● Become the voice of our providers and collect feedback to continually to drive forward improvements and enhance the both the provider and patient experience
About the Company
Careerspresso provides referral recruiting to job seekers with the legal right to work in the U.S. for any employer. The companies we refer candidates to do not offer sponsorship.